FAQs

What is your return policy?

Unbridled offers free returns to all customers within the Continental United States! We accept all returns for merchandise that has not been worn and that has the original tags attached. All returns must be made within 100 days. Defective merchandise may also be returned for a full refund. Further, we provide a UPS return label to make returning even easier. For any orders coming from outside the Continental United States, return shipping charges are the customer’s responsibility as well as $25.00 for any exchange order requested.

Refunds will be issued in the same form as your original payment method. For purchases made with a gift card, a new gift card will be issued. 

How do I return an item(s) I do not want?

You will find a prepaid return shipping label and returns/exchange form inside your package. Please fill out the form and indicate whether you would like a credit or exchange. You may call UPS to schedule a pick-up, or simply drop the package off at a UPS box or store. 

Please ship your returns to:

Unbridled Apparel
ATTN: Internet Returns
2105 NW 86th Avenue
Doral, FL 33122

 

When can I expect my account to be credited?

You may track your return by keeping a copy of the return shipping label, or by writing down the tracking number, and visiting www.ups.com. After the return is received at our warehouse in Miami (up to 7 days from the time you shipped it), it typically takes 2 to 3 weeks for the credit to be made to your account. Some credit cards companies take several additional days to weeks to reflect the credit.

 Refunds will be issued in the same form as your original payment method. For purchases made with a gift card, a new gift card will be issued. If returning an item greater than 120 days old, we will ask for personal identification and a return will be provided via a Unbridled Apparel Gift Card. (Gift Cards cannot be redeemed for cash). If returning a gift, you'll receive your refund only on a Unbridled Apparel Gift Card.

Do you ship internationally?

Yes, there is a flat rate international shipping charge of $25.00 per order. We ship anywhere that UPS can ship. Please be aware that there may be customs fees charged by your country that Tail is not responsible for.  By purchasing, the customer accepts FULL responsibility of duty or custom fees. We do not pay return shipping costs for items that are returned or exchanged on international shipments. International exchanges will be charged $25.00 for the exchange order to ship.

 

How will my order be shipped?

We use UPS as our shipper. After you receive your shipping confirmation/tracking information, you can track your order at (www.ups.com). UPS does not deliver to post office boxes, so please include a physical street address. Orders are shipped Monday-Friday. Expedited orders include business days only (M-F). For example, an order placed after 3 pm (EST) on Friday for which overnight delivery is requested will be shipped on Monday for delivery the following morning.

 

If I request an expedited shipping method, when does my order have to be received in order to ship on the same day?

Expedited orders received by 3 p.m. EST are guaranteed to ship on the same day. Orders shipped using ground service typically ship within 24 hours. 

 

I bought an Unbridled garment a while ago and like the fabric/style/fit. Where can I buy the same style and does it come in different colors or patterns?

Unbridled's fashion merchandise is created on a seasonal basis. Our colors and styling will change to reflect the latest trends and fashions. We strive to keep our fit consistent and use many of our most successful styles and fabrics from season to season. 

 

Do I have to pay sales tax on Internet orders?

As is the case with all e-commerce sites, it depends on your location and the states in which the retailer has a presence. The shopping cart will automatically calculate and apply sales tax where necessary.

 

What does the "lifetime warranty" cover?

The warranty is lifetime on materials and manufacturing. Consumers must follow care instructions. If a product fails, we will replace it with product of equal or greater value. Must return defective product to retailer that product was originally purchased from. Fit is not under warranty. Fabric pilling is not covered by warranty.